How are companies evolving their loyalty strategies to keep pace with changing consumer expectations while also driving retention and growth? Mastercard commissioned Forrester Consulting to survey consumer loyalty program decision-makers in retail, restaurants, travel and hospitality, and telecommunications industries to gather their perspectives.
Companies that most successfully implement loyalty best practices — “Loyalty Leaders” — see significantly higher retention, acquisition, and revenue growth than other organizations.
Join this Mastercard webinar to learn about the research findings and recommendations, so your organization can become a Loyalty Leader. We’ll discuss these research findings and more:
- Most companies fall short of their loyalty program improvement goals, while many Loyalty Leaders are seeing double-digit revenue growth.
- Acting fast enough to keep pace with consumer and market changes isn’t in the DNA of most companies as they struggle to stay up to date with changing consumer expectations.
- Loyalty Leaders succeed by securing organizational buy-in, applying data and insights, and developing agile and innovative partnerships – we'll share how you can replicate their success.
This webinar will took place on July 17, 2024 at 11 am EDT / 4 pm BST.
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